Legal

Terms of Service Beta

These terms govern your use of RobinRun. They are written to be read once and understood, not to be impossible to finish.

Last updated: 31 August 2026 · Effective: 31 August 2026

RobinRun is in beta. Features change, some are incomplete, and occasional faults are expected. Section 2 sets out what that means for what you can rely on, and section 12 for what we do and do not warrant.

1. Agreement

By creating a RobinRun account or using the platform, you agree to these terms. If you are agreeing on behalf of a business, you confirm you have authority to bind it. "You" means that business.

2. Beta service

RobinRun is currently offered as a beta service. It is in active development, it may contain defects, and features may be changed, limited, or withdrawn. Do not use RobinRun as your only means of taking orders: keep a working fallback, such as a phone line, and check your own records against ours. We give no assurance that the service will be uninterrupted, error-free, or that any particular feature will continue to exist.

3. What RobinRun provides

RobinRun is software for taking and managing restaurant orders: a branded ordering page, dine-in QR ordering, payment collection, a live order dashboard, kitchen printing and display, and sales analytics. Features described as "coming soon" or "in build" are not part of the service until we make them available, and nothing in our marketing is a commitment to ship them on a particular date.

RobinRun is not a marketplace. We do not promise to bring you customers, and we do not promise any level of sales.

4. Your account

Keep your credentials confidential and tell us promptly if you think an account has been compromised. You are responsible for activity under your account, including that of staff you give access to. You must give us accurate business information and keep it current.

5. Your content and your data

Your menus, photos, descriptions, prices, and customer records remain yours. You grant us a licence to host, display, and transmit that content solely to operate the service for you. You confirm you have the rights to what you upload and that it is accurate — including allergen and ingredient information, which is your responsibility, not ours.

You can export your order and customer data at any time while your account is active.

6. Fees and payment

RobinRun charges a flat platform fee for your subscription. We do not charge commission on your orders, per-order fees, or a markup on your menu prices. Card processing fees are charged by the payment processor and are separate from our fee.

Subscriptions are month to month unless you have agreed otherwise in writing. Fees are billed in advance, are non-refundable for partial months, and are exclusive of applicable taxes. We may change our fees with at least 30 days' notice; if you do not accept a change, you may cancel before it takes effect.

7. Payments to you

Guest payments are processed by our third-party payment processor, subject to that processor's own terms, and paid out to the bank account you nominate on the processor's schedule. RobinRun does not hold your funds. Chargebacks, refunds, and disputes on orders are between you, the guest, and the processor; we will give you the records you need to handle them.

8. Your obligations as a restaurant

• Hold and maintain the licences, permits, and food-safety certifications your jurisdiction requires.
• Display accurate prices, tax, and any fees you add, and honour the orders you accept.
• Keep menu, allergen, and dietary information accurate and current. If you make claims such as halal, vegan, or gluten-free, you are responsible for their accuracy.
• Comply with applicable law in how you message your guests, including consent requirements for marketing email and SMS.

9. Acceptable use

Do not use RobinRun to break the law, to sell goods you are not licensed to sell, to send unsolicited bulk messages, to probe or attack the platform, to reverse engineer it, to resell access without our written agreement, or to upload malicious code or content you do not have rights to.

10. Availability

We work to keep RobinRun available and will give advance notice of planned maintenance where we reasonably can. We do not currently offer a contractual uptime guarantee, and the service is provided on an "as available" basis. Keep a fallback way to take orders — a phone line is enough — for the rare occasion something is down.

11. Suspension and termination

You may cancel at any time from your account settings; access continues to the end of the paid period. We may suspend or terminate an account for non-payment, breach of these terms, or activity that creates legal or security risk — with notice where it is practical to give it. On termination you may export your data for 30 days, after which we delete or de-identify it according to our Privacy Policy.

12. Disclaimers

RobinRun is provided "as is" and "as available", as a beta service. Except as expressly stated here, it is provided without warranties of any kind, whether express, implied, or statutory, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. Some jurisdictions do not allow these exclusions, in which case they apply to the extent permitted.

13. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability arising out of or relating to these terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim. Nothing here limits liability that cannot be limited by law.

14. Indemnity

You will defend and indemnify RobinRun against third-party claims arising from your content, your food and its preparation, your compliance failures, or your breach of these terms.

15. Changes to these terms

We may update these terms and will post the new version here with an updated date. For material changes we will give at least 30 days' notice by email. Continuing to use RobinRun after a change takes effect means you accept it.

16. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, and the courts of Ontario have exclusive jurisdiction, without regard to conflict-of-laws rules.

17. Contact

Questions about these terms: legal@robinrun.com